Referral Process

What population does NSC serve? Each year, NSC serves over 5,000 immigrants, refugees, asylum seekers, survivors of torture, survivors of domestic violence and crimes and other ORR eligible populations from over 120 countries.

Does NSC offer case management? NSC does not offer general case management; however, clients enrolled in our programs receive case management.

When is an individual or family eligible for NSC programs? To determine eligibility, please refer to individual program descriptions and contact the appropriate staff member listed.

What is NSC’s referral process? External providers can email the program lead listed in the Brief Program Description, linked below.

Does a client have to be referred by an external provider? No. Clients can self-refer by either emailing the program lead listed on the Brief Program Description or calling NSC to request more information

Does NSC offer housing, employment, and mental health, and physical health services? Clients must be enrolled in an NSC case management program to receive specialized services. As funding is available, NSC may provide basic human needs services and secured referrals.

How long do clients typically stay enrolled in a program at NSC? As funding allows, clients typically are enrolled for 3-12 months.

Does NSC have walk in hours? NSC does not take walk-in clients and all clients must have an appointment.

Does NSC provide emergency assistance? NSC does not provide emergency assistance. Normal working hours for non-emergency inquiries are M-F, 9am-5pm. If you are in immediate need of assistance, please call 911.